New clients and major projects
Logistics support & integration
For new clients and major projects, we support and secure every stage: study, design, IT integration, rollout and follow-up. E-commerce launch, new channel, store network, change of provider or international expansion: your logistics organisation evolves step by step, without a wholesale overhaul of your processes.
Support at every step
- 01
Scoping
Analysis of your flows, channels and constraints; definition of objectives and scope.
- 02
Studies
Sizing, organisational scenarios and technical and financial costing of the target solution.
- 03
Solution design
Processes, layouts, equipment and operational specifications.
- 04
IT interfaces
Integration with your ERP, e-commerce sites and marketplaces via API or EDI, and testing of data exchanges.
- 05
Operational go-live
Transition with the outgoing provider, stock transfer, then hypercare: on-site task force and daily review.
- 06
Continuous improvement
Shared KPIs, regular reviews and service changes in step with your business.
In practice, we handle
- Analysis of your flows and definition of a target solution, both technical and financial
- Drafting of the operational specifications
- IT integration with your systems
- Exit organised with the outgoing logistics provider: transition schedule, shutdown of flows, joint stock count
- Preparations: racking, equipment, recruitment, training
- Stock transfer and start-up management
- Hypercare after start-up: on-site task force and daily review
- Continuous improvement, tracked with shared indicators
Changes and projects
An accessible process, from small changes to complex projects
New channel, new service, changes to your interfaces: simply share your need with your key account manager. They bring together the experts needed, with an organisation scaled to the complexity of the need.
- 01QualificationUnderstand and scope
Understand the need, objectives, constraints and expected results.
- 02Study & analysisDesign and assess
Assess scenarios, feasibility, impacts, lead times and resources.
- 03DeliveryDeploy and support
Development, operational adaptation, testing, training and go-live.
- 04Follow-upMeasure and improve
Support the start-up, measure results and fine-tune.
Benefit: a clear, proportionate method, from small changes to complex projects.
- A structured organisationA project manager, clear stages and regular progress reviews.
- Experts on callMethods, IT, transport and QHSE, brought together around your need.
- Continuous improvementShared indicators and lessons learned, so we improve together.
What makes the difference
An integrated project team
Project managers, methods engineers and developers work alongside the teams who will run your operations. After go-live, your dedicated operations contact takes over day to day, and your key account manager follows your changes.
A secure transition
Together with your outgoing logistics provider, we organise the transfer schedule, the gradual shutdown of flows and the handover stock count. After start-up, a hypercare phase brings in an on-site task force and a daily review of indicators until operations are stable.
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Frequently asked questions
Who follows our changes once operations are up and running?
Your key account manager (KAM). They follow your changes and complex projects with the support of our cross-functional teams, while your dedicated operations contact handles day-to-day matters.
How long does an implementation take?
It depends on volumes, system integration and the stock transfer; the schedule is agreed with you from the study phase onwards.
How does a change of logistics provider work?
We organise the exit with your current provider (schedule, shutdown of flows, handover stock count), then run a hypercare phase with an on-site task force and a daily review until operations are stable.
A logistics outsourcing project?
Tell us about your flows and sales channels: our solutions engineers will get back to you as soon as possible.