Processes adapted to a wide variety of flows

Management suited to all returns

We handle flows from many sources: consumer returns, store returns, unsold stock, end-of-collection items or undelivered parcels.

Our processes handle returns with or without prior notification, ensuring items are identified, inspected and matched with the information available.

Inspect, grade and decide

Each item is inspected and graded according to criteria defined with our clients: general condition, compliance, integrity, completeness or defects found.

Anomalies can be documented with photographs to make analysis and decision-making easier.

This grading makes it possible to route each product to the channel best suited to its condition and value.

Refurbishing to extend product life

A returned item is not necessarily a lost item. Through our additional services, we restore the presentation and compliance of products so they can be sold again:

• Textiles: folding, ironing, garment bagging and re-presentation.
• Repackaging: re-bagging, packaging replacement and unit repackaging.
• Compliance restoration: relabelling, accessory checks and specific operations.
• Enhanced quality control: checking product condition and documenting defects with photos.

These operations are defined according to your quality requirements, the nature of the products and their potential for recovering value.

Routing each product to the right destination

After inspection and any compliance restoration work, items are directed to the appropriate channels:

• Return to saleable stock.
• Dedicated stock for products requiring further work.
• Quarantine or defective stock.
• Clearance, return-to-supplier or recovery channels, according to your instructions.

Our tools ensure the traceability of operations and stock movements.